Install the Equipment Asset Tracker - Battery (EAT-B) using the Reveal Hardware Installer app (Pro-install)

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This installation guide provides comprehensive “before you get started” information. It is intended for the professional installer who is not yet familiar with installing this specific device or may need a review of such knowledge. Installers already well-versed in the installation of this specific device may opt to proceed to the Reveal Hardware Installer app and follow the process outlined there.

In this article:

Product overview

The EAT-B device is designed by Verizon Connect to replace the CalAmp TTU-730. This device offers:

  • A more compact design
  • Longer battery life
  • Replaceable battery pack How to replace EAT-B battery pack 
  • Optimized internal antenna design for improved signal reception
  • Power button (eliminating the magnet removal process that the TTU-730 had)
  • LED status indicators
  • IP67 rated protection against water and dust ingress

Identifying the EAT-B device

EAT and EAT-B together.png

Before getting started, be aware that there are two Verizon Connect devices that look alike, EAT and EAT-B. This installation guide deals with the EAT-B. 

The EAT-B device is powered entirely by its internal battery pack and therefore has no power cable connected to it. If the device has a cable so it can be powered by the equipment asset, then it is the EAT device, not the EAT-B device.

Device label

Device Label.png

The label with S/N and IMEI barcodes is found on the side of the device, which allows it to be read even after mounting. You will scan the label when instructed in the Reveal Hardware Installer app, or if the scan should fail, enter the IMEI. The text on the device label is small, so if difficult to read, you can refer to the enlarged label found on the box that came with the device.

EAT B label.jpg

Status button
status LEDs.png

In the Reveal Hardware Installer app, as you go through the installation steps, you will be instructed to press the device's status button before mounting the device. This will activate and test the device. 

  1. Hold the device in the mounting location.
  2. Press the status button firmly for 1-3 seconds to wake the device.*
    • Avoid pressing the status button for too long because this can put the device in Bluetooth pairing mode. Bluetooth features are not currently supported in the device. If you put the device in Bluetooth pairing mode, wait about 30 seconds until the Bluetooth LED stops flashing and then press the status button for 1-3 seconds to restart the network check.
  3. Press the status button again to start the status check.
  4. Check the status LEDs. (See table below.)

* Note for earlier models

If your tracker's HW Rev is "A.11" or lower on the device label, you need to apply additional force to press the status button. 

EAT_HW_Rev.png

Instead of using only your finger, use a capped pen at an angle to press the bottom edge of the button for 1-3 seconds to wake the device. 

EAT_with_capped_pen.png

If powering up the device for the first time, two presses may be needed. The first press to wake the device, and the second press to start the network status check.

 

Status LEDs

status LEDs.png

The device runs a status test for battery and network. Status test results are displayed on the status LEDs as described below. After releasing the status button, it can take up to 30 seconds for the LEDs to light up, and they stay on for about 5 seconds. To recheck status, press the status button again. Note that pressing the status button does not power off the device.

Icon Name Status
Battery EAT.png Battery
  • 1 flash = 10-25% full
  • 2 flashes = 25 - 50% full
  • 3 flashes  =  50 - 75% full
  • 4 flashes = 75 - 100% full
Network EAT.png Network
  • Slow flash: device is seeking network
  • Solid: network connection acquired
GPS  EAT.png GPS
  • Slow flash: device is seeking GPS. It does not indicate fail/success status. Check Live Map in Spotlight app or Reveal to confirm location reporting.
BlueTooth  EAT.png Bluetooth At this time, the device does not support customer accessible Bluetooth features. If the status button is pressed longer than 3 seconds, the device will bypass the network test and go into Bluetooth pairing mode. If Bluetooth pairing mode is turned on: 1. wait for the Bluetooth LED to go out and 2. Press the status button for a shorter duration (1-3 seconds) to restart the network check.

What to bring

  • Cordless drill with metric and standard bits and sockets (for lock nut operation). For sizes of the mounting hardware included with the device, see What's in the box.
  • Safety glasses or other eye protection
  • Marker for marking where holes will be drilled.
  • If requested by the customer: a non-silicone caulking gel to run a bead around the device after mounting. 
  • The Reveal Hardware Installer App.

What's in the box

EAT in box.png

  • EAT-B Device
  • 4 x self-drilling screws for metal: standard 5/16” hex head, number 12 size, 1 inch long
    screws.png
  • 4 x bolts: Serrated-flange 5/16” hex head, 10-32 thread, 1 ¼ inch long, .19 inch screw width
    bolts.png
  • 4 x locknuts 3/8” head
    nuts.png
  • 4 x washers, flat type
    washers.png

Reveal Hardware Installer App

Reveal Install logo.png

The Reveal Hardware Installer App replaces the VZ Check App.

Download the Reveal Hardware Installer app from either Google Play Reveal Hardware Installer for Android or the App Store Reveal Hardware Installer for iOS.

Using the Reveal Hardware Installer App, prior to mounting the device on the asset, you will:

  1. Select the work order and then scan the device barcode or enter the device ESN.
    EAT-B SCAN.png
  2. Select Multi PWRD Asset Devices from the list. (Note that the selection applies to all asset trackers, for powered or non-powered assets.)
    EAT_B Serivce Type.png
  3. Test the device for network connectivity. (Revisit the important sections in this guide on the Status Button and Status LEDs).EAT_TESTING.png
  4. Enter the asset information.
    EAT Asset Details.png
  5. Mount the device to the asset. (See Mounting the Device section.)3.1.5-mountt-grey.png
  6. Complete the setup and activate the device.EAT Setup Complete.png

Mounting the device

mounting the device.png

This section provides information about where to mount the device and how to mount it.

Where to mount the device

The most important thing to remember is to hold the device where you intend to mount it and do the network status test before you start drilling holes. You perform the test by pressing the device’s status button and reading the network LED status (solid = network connection). If the LED does not indicate a successful connection, Repeat the test elsewhere on the asset until network connection and GPS fix are successful.

  • Make sure the asset itself is not located somewhere where the network and GPS signals may be diminished, for example, under a metal shed. 
  • Even though the device is IP67 rated, keep the device clear of moving parts or areas that will expose the device to road debris or high-pressure water spray. Use the included mounting hardware. Do not use rivets or countersink screws. Do not over torque. Over torqueing or using the wrong mounting hardware can cause the plastic surrounding the mounting hole to crack.
  • Be aware that mounting the device under the floor, especially if it is an enclosed metal trailer or container, as opposed to an open flatbed, can limit connectivity and data. transmission. As already mentioned, always confirm the status of network signal and GPS by using the device’s status button and status LEDs at the precise mounting location before mounting the device.
  • Good spots for mounting on trailers include on top of the trailer’s tongue or the hitch rail. 
  • Installations requiring the use of a ladder are not advised. However, if working at height, it is your responsibility to ensure proper safety procedures are followed.
  • We do not recommend mounting the device facing down, underneath the asset, because doing so can impair reporting accuracy.
  • How you orient the device can affect how well it performs. Here are some preferred mounting options:

Mounting the device vertically on a vertical surface

vertical_vertical_preferred.png

When mounting the device vertically on a vertical surface, the preferred orientation is with the Verizon check mark right side up. This puts the status button at the bottom where it is less exposed to the elements.

Mounting the device horizontally on a vertical surface

vertical_horizontal_preferred.png

When mounting the device horizontally on a vertical surface, the preferred orientation is with the device label (label not shown in the picture) facing down. This will help keep the label from getting worn by the elements.

Mounting the device on a horizontal surface

horizontal_horizontal_preferred.png

When mounting the device on a horizontal surface, have the Verizon check mark, that is, the front of the device, facing up.  Mounting the device facing down is not preferred, as doing so can impact reporting accuracy.

How to mount the device

After a successful Network and GPS test, and after completing the device setup and activation in the Reveal Hardware Installer app.

  1. Hold the device where it will be mounted mark the positions of the four mounting holes where you will drill.
  2.  If using the screws, pre-drilling the holes is recommended.
  3. Secure the device to the asset using the included screws or bolts. Do not use rivets or countersink screws. Do not over torque. Over torquing or using the wrong mounting hardware can cause the plastic surrounding the mounting hole to crack.

FCC compliance statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) this device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the
  • receiver is connected. 

Consult the dealer or install technician for help.


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