Driver-facing camera

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  • Device information

    Driver-facing camera features:

    • Commercial-grade camera hardware with cloud storage
    • 145° view of the vehicle cab
    • Night vision capability

  • Preparing for installation

    Before you can install the driver camera, the vehicle must have a vehicle tracker and a road camera installed.

    Replace the road camera SD card

    If you received an SD card with your driver camera, replace the existing SC card in the road camera with the new one. Learn more.

    Download the app

    To complete the installation, you must use the Integrated Video app.

    Download the app from:

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    Access the app with your Verizon Connect credentials.
    Don't have credentials? Contact the person who requested the installation.

    Camera box contents

    • 1 x Camera
    • 1 x 3M VHB adhesive pads
    • 1 x Alcohol wipe
    • 2 x Philips screws (pre-attached to the bracket)
    • 1 x 4 pin to 2.5 mm cable adapter
    • 1 x Extension cable
    • 1 x Hex key
    • 1 x Quick start guide
    • 1 x Privacy sticker

    Tools you need

    • Mobile device with the Integrated Video app installed
    • Supplied hex key

  • Installing the driver camera

    All the information that you need to install the driver camera is available in the app. This article is for informational purposes only. It is not intended to be used as an installation guide.

    Log in to the app

    Log in to the app using your Verizon Connect credentials.

    Identify the camera

    DFC_IdentifyCamera.png

    Use the Integrated Video app to scan the barcode to identify the camera.

    Each camera has a unique barcode and serial number. The serial number can be found on the camera itself and on the box that the camera came in.

    The following steps are carried out in the app:

    1. In the app, choose cog-icon_24px.png Settings.
    2. Choose Add new camera or device.
    3. Hold your device so that the barcode appears in the app viewfinder. The app will automatically identify the camera. Alternatively, you can enter the serial number manually. To do this, select Manual Input, then enter the serial number using the keypad.
    4. When you first run the app, a prompt explains that the vehicle must have a GPS tracker and a road camera installed before you can install the driver camera. Choose GOT IT.

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    5. On the Setup page, you can launch the installation guide. The guide explains how to connect the cables, where to place the camera, how to align it, and stick it to the windshield. To launch the installation guide, choose VIEW.
      We recommend you review the installation guide during your first installation. Setup.png

      If you have already carried out the sets in the guide, choose SKIP AND ACTIVATE CAMERA.

    Connect the camera cables

    1. Expose the road camera wires.

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    2. Choose the model of the road camera model already installed in the vehicle.
    3. Follow the cabling instructions for your road camera model.

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      • Road camera Model 1: Use the provided adapter cable to connect the road camera’s power cable to the driver camera’s connector cable.
      • Road camera Model 2: Connect the road camera’s power cable to the driver camera’s connector cable.
    4. When you have connected the wires, choose Next.

    Choose the camera placement

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    Place the camera anywhere within the obscuration band. This is the dark and often dotted area near the edge of the windshield. For more information about where to place the camera, read Position and align your driver camera.

    Align the camera

    The camera should point directly into the driver cab. The camera has a 120o field of view, so it covers most of the vehicle interior.

    1. Adjust the lens by unscrewing both screws with the hex key provided.

      DFC_align_screw.png
    2. Once you are happy with the location and the view, tighten the screens and in the app choose NEXT.

    Stick the camera to the windshield

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    The windshield glass temperature should not be too hot or cold
    (recommended between 10°C - 26°C).

    1. Use the supplied wipes to clean and dry the area on the windshield where the camera will be placed.
    2. Peel off the protective strip from the adhesive pad.
    3. Stick the camera to the windshield. Ensure that the cable is pointing up toward the top of the cab.

      Driver-facing_camera_cable_pointing_up.png
    4. Firmly press the camera to the windshield for 30 seconds.
    5. Once you’ve completed this step, choose NEXT.

    Turn the camera on

    1. To power the driver camera, start the vehicle’s engine. Check for lights on the road camera.
    2. Choose ACTIVATE CAMERA.

    Identify the vehicle

    DFC_IDentify.png

    The camera must be paired with a vehicle so that when it captures a video of a harsh driving incident, it can be associated with a particular vehicle.

    1. In the app, on the Identify vehicle screen, choose the vehicle from the list or by searching for the vehicle by vehicle name, vehicle identification number (VIN), vehicle registration number or license plate number (REG), or electronic serial number (ESN).

    Test the camera alignment

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    1. To test the camera alignment, choose TEST ALIGNMENT.

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      The driver’s headrest should be within the top quarter of the image.
      It may take up to 60 seconds to generate a snapshot.
    2. If you need to adjust the camera, choose Retake to take another snapshot.
    3. Once you are happy with the location and the view, tighten the screens and in the app choose NEXT.

    Activate the camera

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    1. On the Confirmation screen, review the installation information. It shows the vehicle, road camera, and driver camera information. To complete the pairing, choose ACTIVATE CAMERA.
    2. To complete the installation, choose FINISH.

    Tidy away the cables

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    Tidy away the camera cables, to ensure they do not obstruct the driver's view:

    • Secure the power cable extension into the headliner panels.
    • Use the cable ties provided to secure the cables out of the view of the driver.
  • Device support

    The camera has three indicator lights to help you identify any issues with its operation:

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    Red: Warning

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    Blue: Recording

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    Green: Communication

    During normal operation, both the green and blue lights are on.

    If the blue light is off and the red light is on or flashing, there could be a problem with the SD card.

    If the green light is off or flashing, then there could be a SIM or network error.

    Let's look at some common issues.

    Network communication error

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    Fast on/off

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    On

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    Slow on/off

    Sound-on.png

    Beep

    Solution: Check that the camera is within coverage.

    SD error/No SD/Write fail

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    Slow on/off

    Blue-off.png

    Off

    Green-on.png

    On or off

    Sound-on.png

    Beep

    Solution: Reset the camera. If this does not work, the card may need to be replaced or repaired.

    Contact support

    3G network device error / SIM error

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    Off

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    On

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    On/off

    Sound-off_alternative.png

    No sound

    Solution: Try the following before contacting Verizon Connect support:

    • 1) Check that the camera is within coverage.
    • 2) Reset the camera.
    • 3) Turn off the ignition and confirm that the SIM card is installed and with the correct orientation.

    Contact support

    Reset the camera

    Press the Calibrate button for 3 seconds, or until you hear a beep. The calibrate button is the smaller red button on the camera. Use a small tool or paper clip to press the button.

 


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